Go Back   Cruise Critic Message Board Forums > Cruise Lines "P - Z" > Thomson Cruises
 
Register here!
Forgot Your Password?


Notices

Reply
 
Thread Tools Display Modes
  #1  
Old July 27th, 2013, 01:45 PM
vwgolf vwgolf is offline
Cool Cruiser
 
Join Date: Jul 2008
Location: UK
Posts: 340
Default My Thomson Log In

Is anyone else having trouble logging into My Thomson on the website? My booking doesn't seem to be recognised, nor my email address when I ask for a reminder to be sent, despite them emailing me to say my balance was due! I have my confirmation but as I'm going in three weeks I was wondering when my tickets might arrive.
__________________
Reply With Quote

  #2  
Old July 27th, 2013, 03:18 PM
barnowl1950 barnowl1950 is offline
Cool Cruiser
 
Join Date: Aug 2009
Location: W.Midlands
Posts: 813
Default

Tried to log in a couple of weeks ago (hotel holiday in Spain August, not a cruise) didn't recognise my booking either.
__________________
04-23-2013 Island Escape

Reply With Quote

  #3  
Old July 27th, 2013, 06:33 PM
k8ti k8ti is offline
Cool Cruiser
 
Join Date: Mar 2009
Location: Lancashire
Posts: 203
Default

You have to go to the very bottom of the page and in the small print click on my Thomson. You then need to put in tour lead passengers name, ref number 2020 plus the number on your booking form,date of travel, how long,hotel or back to back or cruise plus hotel. Then you can see your own home page. Worse than all that it never remembers your details.
__________________

Reply With Quote

  #4  
Old July 27th, 2013, 07:39 PM
barnowl1950 barnowl1950 is offline
Cool Cruiser
 
Join Date: Aug 2009
Location: W.Midlands
Posts: 813
Default

Quote:
Originally Posted by k8ti View Post
You have to go to the very bottom of the page and in the small print click on my Thomson. You then need to put in tour lead passengers name, ref number 2020 plus the number on your booking form,date of travel, how long,hotel or back to back or cruise plus hotel. Then you can see your own home page. Worse than all that it never remembers your details.

Thanks k8ti still no luck though. Never had a problem before. Just tried again.
Entered correct details but all that's coming up is 'My Thomson Cruise' for our hotel holiday + 'apologies an error has occurred'

Only tried 2 weeks ago just to have a look at excursions in the resort.
In the end just thought rubbish and gave up
__________________
04-23-2013 Island Escape

Reply With Quote

  #5  
Old July 28th, 2013, 04:40 AM
vwgolf vwgolf is offline
Cool Cruiser
 
Join Date: Jul 2008
Location: UK
Posts: 340
Default

No, no luck here either. I'll give them a call a little later to see what's happening.
__________________
Reply With Quote

Ad Sponsored By
  #6  
Old July 28th, 2013, 07:54 AM
jvtravel jvtravel is offline
Cool Cruiser
 
Join Date: Feb 2013
Location: Bath, UK
Posts: 19
Default

Had the same trouble this morning. Have tried phoning the Thomson telephone number- but just kept on hold for ages, so hung up!!
Reply With Quote

  #7  
Old July 28th, 2013, 08:01 AM
barnowl1950 barnowl1950 is offline
Cool Cruiser
 
Join Date: Aug 2009
Location: W.Midlands
Posts: 813
Default

Just tried to log into it for our cruise next March...no luck again!

Will give them a call today.
__________________
04-23-2013 Island Escape

Reply With Quote

  #8  
Old July 28th, 2013, 08:19 AM
barnowl1950 barnowl1950 is offline
Cool Cruiser
 
Join Date: Aug 2009
Location: W.Midlands
Posts: 813
Default

Have just spoken to Thomson...was asked if I booked the cruise through a T.A (which I did, our local Thoms) or on-line. Was told I would need to see them about it.
__________________
04-23-2013 Island Escape

Reply With Quote

  #9  
Old July 28th, 2013, 01:18 PM
Thomson Cruises's Avatar
Thomson Cruises Thomson Cruises is offline
Thomson Cruises
 
Join Date: Oct 2012
Location: Luton
Posts: 132
Default

Quote:
Originally Posted by barnowl1950 View Post
Thanks k8ti still no luck though. Never had a problem before. Just tried again.
Entered correct details but all that's coming up is 'My Thomson Cruise' for our hotel holiday + 'apologies an error has occurred'

Only tried 2 weeks ago just to have a look at excursions in the resort.
In the end just thought rubbish and gave up
Hi Barnowl,

Have you tried using another browser at all? If so and it still doesn't work, feel free to send your reference over to thomsoncares@thomson.co.uk and we can take a look into this for you.

Thanks,
Lauren
Reply With Quote

  #10  
Old July 28th, 2013, 01:20 PM
Thomson Cruises's Avatar
Thomson Cruises Thomson Cruises is offline
Thomson Cruises
 
Join Date: Oct 2012
Location: Luton
Posts: 132
Default

Quote:
Originally Posted by vwgolf View Post
Is anyone else having trouble logging into My Thomson on the website? My booking doesn't seem to be recognised, nor my email address when I ask for a reminder to be sent, despite them emailing me to say my balance was due! I have my confirmation but as I'm going in three weeks I was wondering when my tickets might arrive.
Hi VW,

If there's anything you'd like for us to check out, just pop your booking reference over to thomsoncares@thomson.co.uk also and we can check this out for you.

Thanks,
Lauren
Reply With Quote

  #11  
Old July 28th, 2013, 01:38 PM
rookery rookery is offline
Cool Cruiser
 
Join Date: Aug 2010
Location: Cheshire, UK
Posts: 222
Default

Perhaps Thomsons computer has got a virus
Norovirus???
__________________
Rookery

Red Sea Magic 2008 Celebration
Eastern Med 2008 Spirit
Western Med 2008 Spirit
Red Sea Magic 2009 Celebration
Western Med 2009 Destiny
Red Sea Magic 2010 Celebration
Moorish Delights 2010 Destiny
Colourful Coasts 2011 Spirit
Mediterranean Medley 2011 Dream
Mediterranean Medley 2011 Dream
Caribbean Crossing 2011 Dream
Eastern Med 2012 Spirit
Colourful Coasts 2013 Majesty
Baltics 2013 Spirit
Canarian Flavours 2014 Celebration
Adriatic 2014 Ventura
Reply With Quote

  #12  
Old July 28th, 2013, 01:45 PM
CRUISIN LINDA's Avatar
CRUISIN LINDA CRUISIN LINDA is online now
5,000+ Club
 
Join Date: Mar 2010
Location: OXFORD
Posts: 5,223
Default

Lol !

__________________
Linda
Previous cruises
Thomson Celebration x2, Thomson Dream x3, Thomson Majesty x2, Thomson Spirit x2, Fred.Olsen Braemar x3, Celebrity Eclipse, Jewel of the Seas, Independence of the Seas, Crown Princess x2, Sea Princess, Ocean Village.

Reply With Quote

  #13  
Old July 28th, 2013, 03:06 PM
vwgolf vwgolf is offline
Cool Cruiser
 
Join Date: Jul 2008
Location: UK
Posts: 340
Default

I got through on the phone and the agent had no idea why I couldn'tuse the My Thomson service. She also said that my tickets were emailed a week ago but, despite confirming my email address, they have not turned up. Hopefully second time will be lucky!
__________________
Reply With Quote

  #14  
Old July 28th, 2013, 04:09 PM
barnowl1950 barnowl1950 is offline
Cool Cruiser
 
Join Date: Aug 2009
Location: W.Midlands
Posts: 813
Default

Quote:
Originally Posted by vwgolf View Post
I got through on the phone and the agent had no idea why I couldn'tuse the My Thomson service. She also said that my tickets were emailed a week ago but, despite confirming my email address, they have not turned up. Hopefully second time will be lucky!
Probably will I'd say..let us know if they do.
__________________
04-23-2013 Island Escape

Reply With Quote

  #15  
Old July 30th, 2013, 03:04 PM
vwgolf vwgolf is offline
Cool Cruiser
 
Join Date: Jul 2008
Location: UK
Posts: 340
Default

My etickets arrived today, or at least I assume that the 9 page document the link takes me too are my etickets! I think it contains all I need to know; just need to complete my API and we're good to go!
__________________
Reply With Quote

  #16  
Old July 30th, 2013, 05:00 PM
barnowl1950 barnowl1950 is offline
Cool Cruiser
 
Join Date: Aug 2009
Location: W.Midlands
Posts: 813
Default

Oh that's good.
We're off to Spain the day after you go
__________________
04-23-2013 Island Escape

Reply With Quote

Reply

Bookmarks


Ad Sponsored By
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 06:55 PM.


© 1995 - 2014, The Independent Traveler, Inc. All rights reserved.
"A Community of People Who Love To Cruise"
All of the information contained within Cruise Critic is protected by copyright. You may, however, download a single copy only for your personal use.
Cookie ConsentCookie Policy