Go Back   Cruise Critic Message Board Forums > Cruise Lines "A - O" > Carnival Cruise Lines
 
Register here!
Forgot Your Password?


Notices

Carnival Cruise Lines

Read thousands of Carnival Cruise Reviews from real cruisers and compare the best Carnival Cruise Deals.

Write a Carnival Review

NEW! Find Your CARNIVAL Roll Call

Reply
 
Thread Tools Display Modes
  #1  
Old July 10th, 2013, 01:53 PM
bizeemom4 bizeemom4 is offline
Cool Cruiser
 
Join Date: Sep 2006
Posts: 313
Default Looks like I need to postpone my trip and I'm inside the 45 days.

My mother in law just got word that she's terminal - doctors said that they can't pinpoint it but it could be 6 days or 6 weeks. So I really shouldn't go on my cruise in 32 days.

In looking at the cancellation policies, I lose 50% of the fare. I guess it will do me no good to call and ask if we can rebook at a later date without losing all that money. I don't have trip insurance.
Reply With Quote

Ad Sponsored By
  #2  
Old July 10th, 2013, 01:56 PM
poptart's Avatar
poptart poptart is offline
5,000+ Club
 
Join Date: May 2003
Location: Northwest Georgia
Posts: 5,967
Default

I'm so sorry about your mother! Prayers for you and your family.
__________________
Poptart & Charlie











Official Conga Line Leader!

Past Cruises:
Carnival--
Legend 11/13
Dream 10/10
Fantasy 11/09
Legend 11/08
Celebration 9/07
Holiday 3/07
Glory 11/06
Inspiration 11/05
Conquest 11/04
Fantasy 1/03
Pride 11/02
Paradise 7/99
Fantasy 6/94

RCI Monarch of the Seas 04/09
RCI Mariner of the Seas 11/03
Reply With Quote

  #3  
Old July 10th, 2013, 01:58 PM
chipperberg's Avatar
chipperberg chipperberg is offline
Cool Cruiser
 
Join Date: Feb 2004
Location: Rochester, NY
Posts: 520
Default

Sorry about your mil. It never hurts to ask carnival explaining your situation. Hey, you never know...
__________________
Cruise Countdown Tickers

Cruise Countdown Tickers


Cruise Countdown Tickers

07/09/2013 Carnival Glory (with Derek age 2 yrs and 3 months)
02/19/2012 Carnival Pride (with Derek age 10 months)
07/05/2010 Carnival Spirit (Our Honeymoon cruise)
2/14/2010 Carnival Pride
9/04/2007 Crown Princess
4/16/2005 Carnival Glory
4/11/2004 Carnival Victory
4/12/2003 Carnival Pride
4/14/2002 Carnival Victory
4/14/2001 Carnival Triumph
4/16/2000 Carnival Destiny
4/17/1999 Carnival Fascination
4/11/1998 Carnival Imagination
2/16/1991 Carnival Holiday
Reply With Quote

  #4  
Old July 10th, 2013, 01:58 PM
StillPooh's Avatar
StillPooh StillPooh is offline
Cool Cruiser
 
Join Date: Sep 2009
Location: Maryland
Posts: 2,048
Default

Quote:
Originally Posted by bizeemom4 View Post
I guess it will do me no good to call and ask if we can rebook at a later date without losing all that money.
Why not? Worst they can say is no. Try and get a supervisor on the line.

Sorry about your mother in law.
__________________


Caribbean Princess - January 2012
Carnival Pride - Bahamas, October 2009
Carnival Sensation - E. Caribbean, December 1993
Reply With Quote

  #5  
Old July 10th, 2013, 02:46 PM
mamawsnest's Avatar
mamawsnest mamawsnest is offline
Cool Cruiser
 
Join Date: Jun 2010
Location: North Wilkesboro, NC
Posts: 528
Default

Sorry to hear about your MIL. Enjoy what time she has left.
__________________




Disney Wonder Dec 2006
RCCL Enchantment of the Seas Nov 2007
Disney Wonder Mar 2009
Disney Wonder Oct 2009
Disney Wonder Oct 2010
CCL Fantasy Dec 2011
CCL Ecstasy Dec 2012 Memorial for hubby
CCL Fantasy Dec 2013 Sister cruise
Reply With Quote

  #6  
Old July 10th, 2013, 03:01 PM
mustardgirl mustardgirl is offline
Cool Cruiser
 
Join Date: Feb 2011
Posts: 193
Default

If Carnival won't let you postpone, I suggest talking to your mother in law... Perhaps she would want you to go... (not sure about your husband going though) My father was in a situation similar to yours... My grandmother was going downhill and my brothers wedding came around... 1/2 way across the US... my grandma wanted him to be there... she actually died the same day as the wedding.. although it was very hard for my dad (family) we were where she wanted us to be.
__________________







Reply With Quote

  #7  
Old July 10th, 2013, 03:02 PM
jen2010ss's Avatar
jen2010ss jen2010ss is offline
Cool Cruiser
 
Join Date: Jan 2010
Location: Florida
Posts: 18
Default

I'm sorry to hear about your mother in law. In 2005 my brother in law unexpectedly passed away almost a month before a cruise me and my husband had booked. We had a group of 8 all family going with us. With the grief of losing him we debated canceling our trip we just weren't in the mood for fun. We called Carnival and explained the situation to them, they gave us a choice of re-booking later or completely refunding our cruise for all of us. We didn't have the trip insurance either. If I remember right we did have to provide proof of the death and that we were family. In the end we all decided not to cancel we felt we needed to get away and leave the pain at home for a few days.....easier said then done however!

When it comes to something like that Carnival seems or at least used to seem to be reasonable and understanding. It doesn't hurt to give them a call.
__________________
3/02 Fantasy Freeport/Nassau
4/03 Fascination Key West/Cozumel
5/05 Fascination Key West/Cozumel
3/10 Sensation Nassau

Coming up!!
7/4/13 Paradise Cozumel
8/15/13 Victory Key West/Cozumel
Reply With Quote

  #8  
Old July 10th, 2013, 03:02 PM
jsfromsc's Avatar
jsfromsc jsfromsc is online now
Cool Cruiser
 
Join Date: Jan 2010
Location: Columbia, SC
Posts: 785
Default

I'm so sorry for you and your family. We never know how much time each of us has. Wishing you comfort and peace.
__________________
jsfromsc



Carnival Legend Baltic 2013
Carnival Miracle Southern Caribbean 2010
Carnival Triumph Western Caribbean 2008
Carnival Triumph Eastern Caribbean 2004
Carnival Tropicale Western Caribbean 1999
Reply With Quote

  #9  
Old July 10th, 2013, 03:09 PM
cruizinisthebest's Avatar
cruizinisthebest cruizinisthebest is online now
Cool Cruiser
 
Join Date: Mar 2013
Location: East Coast
Posts: 2,626
Default

For a situation like this, they may allow you to use it as a credit for another cruise as opposed to losing it all per the policy. Explain your situation. And my thoughts to you and your family. Stick close to one another. Life is truly precious.

Last edited by cruizinisthebest; July 10th, 2013 at 03:10 PM.
Reply With Quote

  #10  
Old July 10th, 2013, 04:45 PM
camtheriot camtheriot is offline
Cool Cruiser
 
Join Date: Sep 2010
Posts: 10
Default

Last September, we were going on our long awaited Disney cruise. My mother fell sick 2 weeks before we were scheduled to leave. She urged us to go, and reluctantly we made the drive to Port Canaveral, Florida. The next morning (the day we were to board the ship) we woke up and my sister called and said my mom had gotten worse overnight. I called Disney Cruise Line and explained my situation and asked if we could Postpone (not cancel) our trip. They were EXTREMELY sympathetic and kind to me. They allowed me to "park" my cruise a whole year later and I could adjust the date when I found out what was going to happen with my mother. Needless to say, we were relieved!! This was a $6000 trip!! But more importantly, my mom was sick. She needed me!! I felt so guilty for even leaving her. We made the 12hr drive back home, and I was able to spend the last 2 weeks of my mothers life... Right by her side.
I said all of that to say this... I truly believe Carnival will attempt to assist you in any way that they can. Your MIL's doctor may have to fax over something to Carnival about her condition. (Thats what we had to do) If the person you speak to isn't sympathetic, ask to speak to a supervisor or hang up and call again!
The other thing to think about is if you DO go on the cruise, and something happens while you are sailing.... You would need to have a backup plan to come home. I often think of the time that i would have missed with my mom if I would have gotten on the ship that day. And I'm so very grateful that I didn't.
Reply With Quote

  #11  
Old July 10th, 2013, 04:50 PM
cntrydncr1's Avatar
cntrydncr1 cntrydncr1 is offline
Cool Cruiser
 
Join Date: Dec 2004
Location: Bradenton, FL
Posts: 640
Default

I am sorry for your MIL's diagnosis. It is awful to go through. Refunds/credits all depend upon which type of rate you booked under also. early savers are not refundable after final payment. My sister was diagnosed with terminal cancer and had to cancel about 6 weeks prior to sailing and lost all of her money on that trip. Fortunately she had another planned for 2months after that she was able to get a credit on and later used for her last cruise. If you don't have insurance then they don't make many exceptions.
__________________
Debby

Bermuda 7/00; Spirit of America -Hawaii 8/01;
Maasdam- E Carib 4/03; Adventure of the Seas- S Carib 11/01/03; Century-W. Carib 7/03/04;
Mariner of the Seas 6/26/05; Coral Princess-Alaska 7/17/06; Caribbean Princess-E. Carib 12/23/07; Carnival Valor 11/29/09; MSC Poesia 1/30/11; Carnival Miracle 12/4/11: Carnival Paradise 5/19/12; Carnival Ecstasy 6/18/12; Carnival Destiny 1/7/13; RC JOS 1/24/13; 11/16/13 Carnival Dream, 12/7/13 RC Brilliance OTS; 1/26/14 Carnival Legend
Reply With Quote

  #12  
Old July 10th, 2013, 04:51 PM
bizeemom4 bizeemom4 is offline
Cool Cruiser
 
Join Date: Sep 2006
Posts: 313
Default

Called and got an agent that said that she could move it without having to lose the 50%. She really didn't even need to hear the reasons why I needed to change the trip. THEN she found the same itinerary for next year and the whole thing would actually be $600 cheaper with a different rate code! I would have to pay the $100 admin fee unless she could find someone who would waive it for me. So while I'm on hold having her checking on whether or not the fee could be waived, I was disconnected.

I just called back and got someone else who said that there's no way that they can do anything without me losing the money. Sorry about your situation but that's the policy.

So NOW I am upset.

Last edited by bizeemom4; July 10th, 2013 at 04:51 PM.
Reply With Quote

  #13  
Old July 10th, 2013, 05:00 PM
fuddrules fuddrules is offline
Cool Cruiser
 
Join Date: Nov 2012
Location: K-Mart Cafe
Posts: 657
Default

Quote:
Originally Posted by bizeemom4 View Post
My mother in law just got word that she's terminal - doctors said that they can't pinpoint it but it could be 6 days or 6 weeks. So I really shouldn't go on my cruise in 32 days.

In looking at the cancellation policies, I lose 50% of the fare. I guess it will do me no good to call and ask if we can rebook at a later date without losing all that money. I don't have trip insurance.
You have my sympathies. A lot of them.

Btw my FILís rollercoaster ride with Lymphoma (got him finally) and my MILís rollercoaster ride with multiple strokes, itís been over 3-years weíve been able to do anything without thinking of them and/or their care. In and out of hospitals (2 hospitals gave him the boot), nursing homes, hospice care, home health care, it doesnít seem to end. Iím guessing my parents will start the process once my MIL rollercoaster ride is over.

Hope Iím wrong but Iím not thinking positively Carnival will do much.

At this point, we just throw caution to the wind, go on a vacation, no insurance and pray for the best. Whatever happens happens.

Good luck
Reply With Quote

  #14  
Old July 10th, 2013, 05:11 PM
klfrodo klfrodo is offline
5,000+ Club
 
Join Date: Dec 2000
Location: Tacoma, Wa, USA
Posts: 6,209
Default

Quote:
Originally Posted by bizeemom4 View Post
Called and got an agent that said that she could move it without having to lose the 50%. She really didn't even need to hear the reasons why I needed to change the trip. THEN she found the same itinerary for next year and the whole thing would actually be $600 cheaper with a different rate code! I would have to pay the $100 admin fee unless she could find someone who would waive it for me. So while I'm on hold having her checking on whether or not the fee could be waived, I was disconnected.

I just called back and got someone else who said that there's no way that they can do anything without me losing the money. Sorry about your situation but that's the policy.

So NOW I am upset.
You definately have my sympathies.

This next part will sound cold hearted,,, but here goes..

Let us know how Carnival handles this. If they go outside policy,,, maybe I'll just have to call and cancel my insurance. Why should I pay insurance for things like this, if the cruiseline is going to waive policy anyway.
Reply With Quote

  #15  
Old July 10th, 2013, 05:14 PM
welldone60's Avatar
welldone60 welldone60 is offline
Cool Cruiser
 
Join Date: Mar 2006
Location: Merced California
Posts: 2,745
Default

Quote:
Originally Posted by bizeemom4 View Post
Called and got an agent that said that she could move it without having to lose the 50%. She really didn't even need to hear the reasons why I needed to change the trip. THEN she found the same itinerary for next year and the whole thing would actually be $600 cheaper with a different rate code! I would have to pay the $100 admin fee unless she could find someone who would waive it for me. So while I'm on hold having her checking on whether or not the fee could be waived, I was disconnected.

I just called back and got someone else who said that there's no way that they can do anything without me losing the money. Sorry about your situation but that's the policy.

So NOW I am upset.

Call back and ask for a supervisor. If they say no, call back again and keep trying.
Reply With Quote

  #16  
Old July 10th, 2013, 05:52 PM
StillPooh's Avatar
StillPooh StillPooh is offline
Cool Cruiser
 
Join Date: Sep 2009
Location: Maryland
Posts: 2,048
Default

Quote:
Originally Posted by bizeemom4 View Post
Called and got an agent that said that she could move it without having to lose the 50%. She really didn't even need to hear the reasons why I needed to change the trip. THEN she found the same itinerary for next year and the whole thing would actually be $600 cheaper with a different rate code! I would have to pay the $100 admin fee unless she could find someone who would waive it for me. So while I'm on hold having her checking on whether or not the fee could be waived, I was disconnected.

I just called back and got someone else who said that there's no way that they can do anything without me losing the money. Sorry about your situation but that's the policy.

So NOW I am upset.
If you found one person who said they could do it, there's bound to be another one! Keep calling back until you find one. And tell them you are HAPPY to pay that $100 and not to put you on hold!
__________________


Caribbean Princess - January 2012
Carnival Pride - Bahamas, October 2009
Carnival Sensation - E. Caribbean, December 1993
Reply With Quote

  #17  
Old July 10th, 2013, 06:00 PM
afreetdragon's Avatar
afreetdragon afreetdragon is offline
Cool Cruiser
 
Join Date: Feb 2012
Location: Aberdeen, North Carolina
Posts: 359
Default

Quote:
Originally Posted by bizeemom4 View Post
Called and got an agent that said that she could move it without having to lose the 50%. She really didn't even need to hear the reasons why I needed to change the trip. THEN she found the same itinerary for next year and the whole thing would actually be $600 cheaper with a different rate code! I would have to pay the $100 admin fee unless she could find someone who would waive it for me. So while I'm on hold having her checking on whether or not the fee could be waived, I was disconnected.

I just called back and got someone else who said that there's no way that they can do anything without me losing the money. Sorry about your situation but that's the policy.

So NOW I am upset.

Next time, first thing....get the persons name and give them your info so if you get disconnected you can get back in touch.
__________________
Sailed:
9-23-2012 Carnival Legend "Western Caribbean"
1-27-2013 Carnival Glory "Eastern Caribbean"
5-24-2013 Carnival Glory "Our 13th Anniversary"
9-28-2013 Carnival Dream "I'll be Dreamin'"
10-21-2013 Carnival Imagination "Family Cruise"



Reply With Quote

  #18  
Old July 10th, 2013, 06:06 PM
cruizinisthebest's Avatar
cruizinisthebest cruizinisthebest is online now
Cool Cruiser
 
Join Date: Mar 2013
Location: East Coast
Posts: 2,626
Default

Quote:
Originally Posted by afreetdragon View Post
Next time, first thing....get the persons name and give them your info so if you get disconnected you can get back in touch.
Oh no you call back and ask for a supervisor. And get their name. Sounds like the second person was just a robot and wasn't interested in trying to offer anything besides the standard answer. Good luck.

Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Reply With Quote

  #19  
Old July 10th, 2013, 07:25 PM
oncruisecontrol's Avatar
oncruisecontrol oncruisecontrol is offline
Cool Cruiser
 
Join Date: Jul 2009
Location: Florida
Posts: 2,336
Default

Quote:
Originally Posted by mustardgirl View Post
If Carnival won't let you postpone, I suggest talking to your mother in law... Perhaps she would want you to go... (not sure about your husband going though) My father was in a situation similar to yours... My grandmother was going downhill and my brothers wedding came around... 1/2 way across the US... my grandma wanted him to be there... she actually died the same day as the wedding.. although it was very hard for my dad (family) we were where she wanted us to be.
I agree. My uncle (who was in his eighties) recently passed away after an 18 month illness. He was confined to a hospital bed for the entire 18 months and was waiting to die. When he passed, it was a relief to the family that he was no longer suffering. My uncle's son (my cousin) had a daughter who had a vacation planned at the time of her grandfather's death. My cousin did not want his daughter to miss her trip and her grandfather wouldn't have either. So, she went on the trip, and my cousin arranged for the funeral to take place after she returned from her trip. It was a a decision that benefitted all involved. If a death is expected, in some ways, it may be less traumatic than a death that is sudden. In this case, there was not so much grieving, as there was relief that my uncle was in a better place and was no longer suffering. My cousin's daughter still got to go on her trip with her father's blessing, and a nice service for my uncle took place 7 days after his death when all immediate family attend.

I realize that this would not work for all families, but under the circumstances, delaying the funeral was the right thing to do after taking everything into consideration.
Reply With Quote

  #20  
Old July 10th, 2013, 09:14 PM
DebJ14's Avatar
DebJ14 DebJ14 is online now
Cool Cruiser
 
Join Date: May 2000
Location: Texas
Posts: 2,949
Default

Quote:
Originally Posted by bizeemom4 View Post
My mother in law just got word that she's terminal - doctors said that they can't pinpoint it but it could be 6 days or 6 weeks. So I really shouldn't go on my cruise in 32 days.

In looking at the cancellation policies, I lose 50% of the fare. I guess it will do me no good to call and ask if we can rebook at a later date without losing all that money. I don't have trip insurance.
Be very wary when the doctors say it could be 6 days or 6 months. I sometimes wonder if they have a clue.

My Mom was given 3 months to live because her congestive heart failure was so bad. She ended up living almost 5 years and I got to take her on a cruise each of those last years.

On the other hand in December 2011 my father's doctor told me that physically he was doing well and would last for at least a couple of years, so we went cruising the next month. He died a week after we got home from the cruise.
Reply With Quote

Reply

Bookmarks


Ad Sponsored By
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 08:25 PM.


© 1995 - 2014, The Independent Traveler, Inc. All rights reserved.
"A Community of People Who Love To Cruise"
All of the information contained within Cruise Critic is protected by copyright. You may, however, download a single copy only for your personal use.
Cookie ConsentCookie Policy