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  #1  
Old January 14th, 2013, 07:23 PM
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kobecat kobecat is offline
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Default Silversea Explorer Damaged

My cousin was due to do the Antarctic sailing on 21 January. She just called me to say she had a call from Silversea at 5.30 this morning (Perth time, now about 3 hours ago) to say the ship had been damaged and their cruise was cancelled.

They were due to fly out of Perth this afternoon so now a scramble to get things sorted. They were offered 50% off another Silversea cruise if they postponed this one to next year, but just a straight refund otherwise.

All sorts of other expenses of course, non-refundable hotels, airfares, etc.

Does anyone know any more? I have not been able to see any news on this as yet.

Beryl
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  #2  
Old January 14th, 2013, 07:39 PM
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I don't see anything about this yet on the all-knowing Google...

SS website lists the 1/31/13 cruise as being available, though, but not the 1/21. So, hopefully a minor issue and a quick fix, but what a shame for your cousin. Sorry to hear...
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Last: SS Antoinette (Uniworld) - Castles on the Rhine - Basel to Amsterdam - April 2014 (photo review)


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Past:
Silver Explorer - Central America - Colon to Puerto Caldera - October 2013 (
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Avalon Affinity - Danube - Vienna to Passau - June 2013 (flooded! - awesome land trip instead ) (blog)
MS Sun Boat III - Nile River - November 2012 (pics1) (pics2)
Silver Wind - Athens to Rome - June 2012 (report) (Greece pics) (Italy pics)
Celebrity Xpedition - Galapagos - November 2011 (Peru pics) (Galapagos pics)
Silver Explorer - Longyearbyen to Tromso - August 2011 (report) (Svalbard pics) (Tromso pics)
Silver Wind - Cape Town to Cape Town - Feb 2011 (
pics)
Silver Cloud - London to Nice - September 2010 (France pics) (Spain and Portugal pics)
Silver Wind - Black Sea - June 2010 (photos)
Silversea PAII - Antarctica - December 2009(photos)

Tahitian Princess 8/09; Insignia 11/08; Sea Princess 8/08; Millenium 6/08; Nautica 1/08; Nautica 11/07; Regatta 4/07; Tahitian Princess 1/07; Carnival Spirit 8/06; Insignia 5/06; etc...
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  #3  
Old January 14th, 2013, 08:13 PM
Stumblefoot Stumblefoot is offline
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Thanks for sharing the news kobecat. Feel for your cousin. I know how excited my family and I get preparing to cruise aboard Silversea. So, can only imagine what disappointment they must be feeling at the moment.

If I could offer some ideas for your cousin, I would suggest the following:
  1. Get a dated letter in writing from Silversea acknowledging the cancellation of their cruise.
  2. In the meantime, contact the hotels and airlines, and explain the situation, including a refund request. Forward the letter from Silversea as necessary for proof of claim.
  3. Although I'm sure your cousin is disappointed, I definitely would take up Silversea on their 50% off a future cruise offer. Accidents do happen and thankfully they were notified of its occurrence before they departed from home.
From my experience, hotels tend to be more accommodating with refund requests than airlines. However, in the states, when one has to cancel an itinerary, you don't lose the value of the airfare completely. While non-refundable, the value of the airfare is still available (less any cancellation penalties - sometimes up to $150) for 365 days.

Best wishes to your cousin and her family.
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  #4  
Old January 14th, 2013, 08:17 PM
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drron29 drron29 is offline
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Here is one report I found-damaged by a large wave-
http://www.adventure-travels.net/201...to-antarctica/
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SIKUMI - August 2006 - 8 day Inside Passage Alaska
ATHALA II - 2008 - 8 day Galapagos cruise
ORION - July 2009 - Broome to Darwin
PRINCE ALBERT II - August 2010 - Arctic
ORION - December 2010 Antarctica- Mawsons Hut
SILVER SHADOW - May 2011 - Incheon to Anchorage
SILVER WIND-July 2012-Black Sea
SILVER CLOUD -November 2012 Bridgetown-Amazon-Bridgetown
SILVER EXPLORER-March 2013.Capetown-Accra.

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  #5  
Old January 14th, 2013, 08:26 PM
Stumblefoot Stumblefoot is offline
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Holy smokes! A wave smashes the bridge. One can only imagine how that ship must have really been tossing and turning.

The article only states four injuries. Hopefully, the balance of the passengers and crew are safe now and experiencing calmer seas on their return to Ushuaia.
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  #6  
Old January 14th, 2013, 09:10 PM
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RachelG RachelG is offline
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I looked on the blog on the silversea website, but it hasn't been updated since the middle of summer.

That must have been some wave. Sorry for those onboard and for those missing out on the next cruise. If I had tickets to buenos aires, I would probably still go there and have a land trip. Lots of great options, though not an Antarctic cruise.
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  #7  
Old January 14th, 2013, 09:26 PM
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jpalbny jpalbny is offline
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Good find, Ron! Though the translation from German leaves much to be desired... Google translate can be pretty bad at times!
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Last: SS Antoinette (Uniworld) - Castles on the Rhine - Basel to Amsterdam - April 2014 (photo review)


Future:

**Silver Cloud - North Atlantic - Tower Bridge to Reykjavik - August 2014

**Silver Cloud - Eastern Med - Istanbul to Athens - October 2014

Past:
Silver Explorer - Central America - Colon to Puerto Caldera - October 2013 (
photo review)
Avalon Affinity - Danube - Vienna to Passau - June 2013 (flooded! - awesome land trip instead ) (blog)
MS Sun Boat III - Nile River - November 2012 (pics1) (pics2)
Silver Wind - Athens to Rome - June 2012 (report) (Greece pics) (Italy pics)
Celebrity Xpedition - Galapagos - November 2011 (Peru pics) (Galapagos pics)
Silver Explorer - Longyearbyen to Tromso - August 2011 (report) (Svalbard pics) (Tromso pics)
Silver Wind - Cape Town to Cape Town - Feb 2011 (
pics)
Silver Cloud - London to Nice - September 2010 (France pics) (Spain and Portugal pics)
Silver Wind - Black Sea - June 2010 (photos)
Silversea PAII - Antarctica - December 2009(photos)

Tahitian Princess 8/09; Insignia 11/08; Sea Princess 8/08; Millenium 6/08; Nautica 1/08; Nautica 11/07; Regatta 4/07; Tahitian Princess 1/07; Carnival Spirit 8/06; Insignia 5/06; etc...

Last edited by jpalbny; January 14th, 2013 at 09:30 PM. Reason: clarity
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  #8  
Old January 15th, 2013, 03:47 AM
tgh tgh is offline
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Default What fun..

I have this (crazy/silly/your word) ...desire to be in a really big storm......and survive unharmed.... of course.
Pretty rough coming back across the Drake on the PAII when we went south but the boat was still fairly dry. In that context, enough of a wave to wash over the bridge must have been a dooozy.. whoooeeeeee
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  #9  
Old January 15th, 2013, 03:54 AM
Scotspea Scotspea is offline
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[quote=RachelG;36680625]I looked on the blog on the silversea website, but it hasn't been updated since the middle of summer.




Col Wes commented on this recently. Obviously no good news to blog about!

Last edited by Scotspea; January 15th, 2013 at 03:54 AM.
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  #10  
Old January 15th, 2013, 07:15 AM
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Having experienced 15-18 metre waves coming back from Antarctica on a similiar size ship to the Explorer a storm at sea is no longer on my wish list.Fortunately the waves were coming from the stern.We however were on deck 5 and had waves coming over our balcony.
Only good thing was the dining room was pretty empty.
__________________
Alexandr Pushkin- 1988 - 3 day Bicentennial Tall Ships Cruise
SIKUMI - August 2006 - 8 day Inside Passage Alaska
ATHALA II - 2008 - 8 day Galapagos cruise
ORION - July 2009 - Broome to Darwin
PRINCE ALBERT II - August 2010 - Arctic
ORION - December 2010 Antarctica- Mawsons Hut
SILVER SHADOW - May 2011 - Incheon to Anchorage
SILVER WIND-July 2012-Black Sea
SILVER CLOUD -November 2012 Bridgetown-Amazon-Bridgetown
SILVER EXPLORER-March 2013.Capetown-Accra.

*** FUTURE CRUISES ***







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  #11  
Old January 15th, 2013, 07:25 AM
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WesW WesW is offline
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kobecat/Beryl, thanks for sharing this unfortunate Silversea Explorer news.

drron29--and thank you for posting brief news clip of this incident.

Hoping for the best for four folks injured. Also, hope pax on board/planning to board get well taken care of by Silversea.
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  #12  
Old January 15th, 2013, 08:05 AM
Mike2131 Mike2131 is offline
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Question Rogue Wave

In December of 2011 we had about 36 foot waves southbound in the Drake and had our cabin flooded on-board the L'Austral. Probably 6-10 cabins on the port side were flooded during that crossing.

Heading northbound on the Peninsula, we had 40 foot waves at night and the ship was really heeling over. The captain termed that evening as "fighting our way up the peninsula".

Weather can be really unkind and unpredictable in Antarctica, and I hope the injuries were minor. I will be anxious to hear about the extent of the damage. We are due on board the Silver Explorer in May and I hope she will be shipshape by then.
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Last edited by Mike2131; January 15th, 2013 at 08:15 AM.
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  #13  
Old January 15th, 2013, 09:35 AM
fudge fudge is offline
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I contacted our agent who in turn contacted SS. The official word is that there was damage to the bridge which is under repair, our cruise (31st Jan) is unaffected! Phew, that was a close call, glad I packed the sea sick pills now.
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  #14  
Old January 15th, 2013, 09:53 AM
Mike2131 Mike2131 is offline
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Smile Glad your cruise is still on schedule

Quote:
Originally Posted by fudge View Post
I contacted our agent who in turn contacted SS. The official word is that there was damage to the bridge which is under repair, our cruise (31st Jan) is unaffected! Phew, that was a close call, glad I packed the sea sick pills now.
I hope the bridge damage was minor (sounds like it) and the injured folks were not badly hurt.

Have a great cruise.
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  #15  
Old January 15th, 2013, 10:35 AM
TLCOhio TLCOhio is offline
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Default Enjoying SS Explorer!!??

Quote:
Originally Posted by fudge View Post
I contacted our agent who in turn contacted SS. The official word is that there was damage to the bridge which is under repair, our cruise (31st Jan) is unaffected! Phew, that was a close call, glad I packed the sea sick pills now.
Glad to hear that your late January adventure cruise is still on. Good luck!! In July, 2010, we had a chance to tour this ship in Norway, talk with the staff, etc. It was fun and interesting. The passengers all had nice smiles on their faces and seemed to be enjoying their wide range of activities. Below are a couple of my visual samples for this unique ship while the two Silversea ships were docked together in Tromso along the Norway coast.

THANKS! Enjoy! Terry in Ohio


For details and visuals, etc., from our July 1-16, 2010, Norway Coast/Fjords/Arctic Circle cruise experience from Copenhagen on the Silver Cloud, check out this posting. This posting is now at 92,054 views.
http://www.boards.cruisecritic.com/s....php?t=1227923


From the deck of our Silver Cloud in Tromso, Norway, you can see the Prince Albert II, as known then, docked nearby. Many of the passengers and staff did tours of this ship, including seeing video of their viewings of polar bears, etc.:




From the deck of the Prince Albert II, a staff geologist is explaining during our full tour for how this ship operates during trips to and around the Arctic, Antarctica, etc.:

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  #16  
Old January 15th, 2013, 11:15 AM
Stumblefoot Stumblefoot is offline
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I thought I wanted to cruise Antarctica on the Explorer. Now, not so much.
Quote:
Originally Posted by tgh View Post
I have this (crazy/silly/your word) ...desire to be in a really big storm......and survive unharmed.... of course.
And, to think I thought the goal was to avoid the storms.
Quote:
Originally Posted by drron29 View Post
Having experienced 15-18 metre waves coming back from Antarctica on a similiar size ship to the Explorer...
That's equal to 49 - 59 feet waves!
Quote:
Originally Posted by Mike2131 View Post
In December of 2011 we had about 36 foot waves southbound in the Drake and had our cabin flooded on-board the L'Austral. ...Heading northbound on the Peninsula, we had 40 foot waves at night and the ship was really heeling over.
I couldn't imagine what it must have been like aboard the ship.
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  #17  
Old January 15th, 2013, 12:26 PM
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jpalbny jpalbny is offline
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Quote:
Originally Posted by Stumblefoot View Post
I thought I wanted to cruise Antarctica on the Explorer. Now, not so much.
Go for it! This is still a very rare occurence, and not unique to the Drake Passage.

Quote:
Originally Posted by TLCOhio View Post
From the deck of the Prince Albert II, a staff geologist is explaining during our full tour for how this ship operates during trips to and around the Arctic, Antarctica, etc.:

That's Juan Carlos Restrepo - he was the geologist on our Svalbard cruise the following year as well. Super nice guy, and his wife Robin Aiello is also a naturalist (and a great zodiac driver). Thanks (as always) for the visuals, Terry!
__________________
JP and Chris

Last: SS Antoinette (Uniworld) - Castles on the Rhine - Basel to Amsterdam - April 2014 (photo review)


Future:

**Silver Cloud - North Atlantic - Tower Bridge to Reykjavik - August 2014

**Silver Cloud - Eastern Med - Istanbul to Athens - October 2014

Past:
Silver Explorer - Central America - Colon to Puerto Caldera - October 2013 (
photo review)
Avalon Affinity - Danube - Vienna to Passau - June 2013 (flooded! - awesome land trip instead ) (blog)
MS Sun Boat III - Nile River - November 2012 (pics1) (pics2)
Silver Wind - Athens to Rome - June 2012 (report) (Greece pics) (Italy pics)
Celebrity Xpedition - Galapagos - November 2011 (Peru pics) (Galapagos pics)
Silver Explorer - Longyearbyen to Tromso - August 2011 (report) (Svalbard pics) (Tromso pics)
Silver Wind - Cape Town to Cape Town - Feb 2011 (
pics)
Silver Cloud - London to Nice - September 2010 (France pics) (Spain and Portugal pics)
Silver Wind - Black Sea - June 2010 (photos)
Silversea PAII - Antarctica - December 2009(photos)

Tahitian Princess 8/09; Insignia 11/08; Sea Princess 8/08; Millenium 6/08; Nautica 1/08; Nautica 11/07; Regatta 4/07; Tahitian Princess 1/07; Carnival Spirit 8/06; Insignia 5/06; etc...
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  #18  
Old January 15th, 2013, 12:52 PM
Mike2131 Mike2131 is offline
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Default Statement from Silversea

Currently posted on the Silversea site, Silver Explorer page.

January 15, 2013
The expedition ship Silver Explorer encountered heavy weather and sustained damage at approximately 1725 hours local time on January 12, while on a cruise from the Argentinean port of Ushuaia to South Georgia and the Antarctic Peninsula.
The vessel has full power and control, with stabilizers in good working order.
The safety and security of our guests and crew is always our paramount concern. All 133 guests and 113 crew members are safe; no guests were injured but four crew members received minor injuries and were treated in the ship's Medical Centre.
The Captain has briefed all guests on the situation and resumed passage to Ushuaia during the afternoon of January 13.
Guests have been able to keep in touch with their families via the ship’s Internet facility.
Voyage 7302, scheduled to depart on January 21, has been cancelled. Our reservations team has contacted guests, or their travel agents, to assist in making alternative arrangements.
It is anticipated that Silver Explorer will resume her normal Antarctic schedule with Voyage 7303, departing January 31
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  #19  
Old January 15th, 2013, 01:25 PM
TLCOhio TLCOhio is offline
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Default Good, Added Info!!

Quote:
Originally Posted by jpalbny View Post
That's Juan Carlos Restrepo - he was the geologist on our Svalbard cruise the following year as well. Super nice guy, and his wife Robin Aiello is also a naturalist (and a great zodiac driver). Thanks (as always) for the visuals, Terry!
Appreciate the added details from Mike2131 on the posting from Silversea.

Glad to get the additional info from our Albany friend about Juan, his wife, etc. Below is another picture of him and the ship. He gave us a wonderful tour and had a great, warm personality.

THANKS! Enjoy! Terry in Ohio


For details and visuals, etc., from our July 1-16, 2010, Norway Coast/Fjords/Arctic Circle cruise experience from Copenhagen on the Silver Cloud, check out this posting. This posting is now at 92,054 views.
http://www.boards.cruisecritic.com/s....php?t=1227923


After our tour, here is a wonderful English couple from our ship standing next to the then Prince Albert II and our tour guide, Juan Carlos Restrepo, a geologist on this explorer ship.:

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  #20  
Old January 15th, 2013, 01:50 PM
Mike2131 Mike2131 is offline
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Thumbs up We came away with a great story...

Quote:
Originally Posted by Stumblefoot View Post
I thought I wanted to cruise Antarctica on the Explorer. Now, not so much. And, to think I thought the goal was to avoid the storms. That's equal to 49 - 59 feet waves!
I couldn't imagine what it must have been like aboard the ship.
...and had a fabulous cruise. I will second the other voices - go!! Antarctica is an experience not to be missed.
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