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  #1  
Old June 1st, 2012, 11:33 PM
Waihekean Waihekean is offline
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Join Date: Jun 2010
Location: Waiheke Island, New Zealand
Posts: 1,319
Unhappy Celebrity's web site not working again?

Tried to buy a beverage packet and after filling out all the fields nothing happened when the submit button was pushed for the payment.
Bit the same what happened a few weeks ago when tried to enroll for the connections party and other Pax had this same problem.

Then I tried the on-line check in and that would not let me go to a next section once all fields were filled in, although it had let me do the first section.

Guess I just have to wait a few days and keep trying.
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Celebrity Reflection, Sep 9th 2013, Eastern Med
Celebrity Equinox, August 13th 2012, Eastern Med
Dawn Princess, October 26th 2010, South Pacific
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  #2  
Old June 2nd, 2012, 12:14 AM
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dmp223 dmp223 is offline
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I was having problems checking availability for specific cabin numbers for a new cruise I am considering booking. I tried in both Chrome and Mozilla with the same results... no indication if the cabin(s) I want are available, just showing a handful of cabins in the normal format. I finally gave up and figured I will try again in a couple of days.

Annoying to say the least.
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Past Cruises:

Celebrity Reflection ~ Nov/Dec 2013
Celebrity Solstice ~ Feb/Mar 2011
Celebrity Solstice ~ May 2010
RCCL Mariner of the Seas ~ September 2008
RCCL Liberty of the Seas ~ September 2007
RCCL Adventure of the Seas ~ October 2002
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  #3  
Old June 2nd, 2012, 07:46 AM
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patseacruiser patseacruiser is offline
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Sometimes it works with my chrome but many times I have to use IE. Try that otherwise it's really down and you will have to try again in a few days.
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  #4  
Old June 8th, 2012, 09:37 PM
fvarner fvarner is offline
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Join Date: Feb 2011
Location: Mesquite Texas
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I tried to order a drink package on June 7 and filled out all the required info but when I clicked on the submit button to finalize could not go any further. It also says not to click on 'submit' more than once or you will be charged each time. I checked credit card today to see if I was charged and I wasn't. I guess I will try again. I want to take advantage of the 15% off package for my July 20th,2012 Southbound
Alaska trip.
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  #5  
Old June 8th, 2012, 10:12 PM
fvarner fvarner is offline
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Sorry I said 15% off the drink pkg it is actually 10% and still can't do the reservation will try again tomorrow.
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  #6  
Old June 8th, 2012, 10:48 PM
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blueboro blueboro is offline
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Shocked...they never seem to have trouble with the website
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  #7  
Old June 8th, 2012, 11:18 PM
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Host Anne Host Anne is offline
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If you can't get the website to work in the next couple of days, i suggest calling to let them know and ask if you can purchase it on the phone. If not, get your travel agent involved.
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  #8  
Old June 9th, 2012, 12:35 AM
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LynnObie LynnObie is offline
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Join Date: Jan 2004
Location: Apple Valley, CA
Posts: 2,271
Thumbs down Problems here for more than a week

Quote:
Originally Posted by dmp223 View Post
I was having problems checking availability for specific cabin numbers for a new cruise I am considering booking. I tried in both Chrome and Mozilla with the same results... no indication if the cabin(s) I want are available, just showing a handful of cabins in the normal format. I finally gave up and figured I will try again in a couple of days.

Annoying to say the least.
Quote:
Originally Posted by patseacruiser View Post
Sometimes it works with my chrome but many times I have to use IE. Try that otherwise it's really down and you will have to try again in a few days.
The search for specific cabins has not worked in over a week for me. I have tried Internet Explorer, Chrome, Firefox & Safari on my PC with the same results. I have also tried Firefox, Chrome & Safari on my Mac so it is definitely not a browser issue.
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8/1995 HAL Noordam, 6/2000 Carnival Ecstasy, 2/2002 HAL Maasdam, 3/2003 HAL Statendam, 1/2004 HAL Oosterdam, 5/2004 Celebrity Summit, 4/2005 HAL Oosterdam, 3/2006 Celebrity Summit, 3/2007 Celebrity Infinity, 9/2007 Celebrity Century, 4/2008 HAL Oosterdam B2B, 2/2009 Celebrity Summit B2B, 10/2009 HAL Zaandam, 1/2010 Celebrity Constellation, 11/2010 HAL Zaandam, 10-11/2011 HAL Westerdam B2B, 9-10/2012 Celebrity Millennium B2B, 5-6/2013 Diamond Princess B2B, 12/2013 Celebrity Century, 5-6/2014 Celebrity Millennium B2B, 4/2015 Ruby Princess, 4/2016 HAL Westerdam

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  #9  
Old June 9th, 2012, 07:54 AM
Waihekean Waihekean is offline
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Location: Waiheke Island, New Zealand
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Hello everyone, website seems to be working again.
Managed last night to get the check in to work straight away. Took several times for the beverage packet till I figured out that I needed to add an extra 0 for my phone number.
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Celebrity Reflection, Sep 9th 2013, Eastern Med
Celebrity Equinox, August 13th 2012, Eastern Med
Dawn Princess, October 26th 2010, South Pacific
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  #10  
Old June 9th, 2012, 11:30 AM
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LynnObie LynnObie is offline
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Location: Apple Valley, CA
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Thumbs down Cabin search still not working

Quote:
Originally Posted by Waihekean View Post
Hello everyone, website seems to be working again........
Glad your issue has been resolved . Search for specific cabin numbers still not working.
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Lynn

8/1995 HAL Noordam, 6/2000 Carnival Ecstasy, 2/2002 HAL Maasdam, 3/2003 HAL Statendam, 1/2004 HAL Oosterdam, 5/2004 Celebrity Summit, 4/2005 HAL Oosterdam, 3/2006 Celebrity Summit, 3/2007 Celebrity Infinity, 9/2007 Celebrity Century, 4/2008 HAL Oosterdam B2B, 2/2009 Celebrity Summit B2B, 10/2009 HAL Zaandam, 1/2010 Celebrity Constellation, 11/2010 HAL Zaandam, 10-11/2011 HAL Westerdam B2B, 9-10/2012 Celebrity Millennium B2B, 5-6/2013 Diamond Princess B2B, 12/2013 Celebrity Century, 5-6/2014 Celebrity Millennium B2B, 4/2015 Ruby Princess, 4/2016 HAL Westerdam

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  #11  
Old June 9th, 2012, 11:42 AM
fvarner fvarner is offline
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Join Date: Feb 2011
Location: Mesquite Texas
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Called Celebrity today and got the drink pkg. that I wanted since I still could not do it on the website. Now ready to go 'oh' forgot still got to pack. See all the CC members at the party for the July 20th southbound Ak cruise.
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  #12  
Old June 9th, 2012, 01:46 PM
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DivasDare DivasDare is offline
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Seems that my gift order got caught in the vortex last night, and I didn't get any error messages at all -- also didn't get a confirmation email.
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  #13  
Old June 9th, 2012, 05:43 PM
Waihekean Waihekean is offline
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Default

Quote:
Originally Posted by LynnObie View Post
Glad your issue has been resolved . Search for specific cabin numbers still not working.
Same here, I tried cabin search today and that would not work for me either.
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Celebrity Reflection, Sep 9th 2013, Eastern Med
Celebrity Equinox, August 13th 2012, Eastern Med
Dawn Princess, October 26th 2010, South Pacific
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  #14  
Old July 4th, 2012, 08:57 PM
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seaworthy1 seaworthy1 is offline
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Join Date: Feb 2004
Location: Phx,AZ,USA
Posts: 521
Default Celebritys web site

Just now tried to log on to My Celebrity...won't accept ID or password.

Is this a common thing? Celebrity can't correct the problem?

Do I wait a couple of days, and try again, or do I go into my back yard and yell at the moon? Will either option help?
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2000 Feb Renaissance R3 Tahiti
2000 Dec Renaissance VII Africa, Seychelles
2001 Sep Renaissance R7 N. Europe
2004 May RCCL Vision of the Sea Alaska
2006 Oct NCL Jade New England
2009 Oct Celebrity Summit Med
2012 May Celebrity Century Pacific Coastal
2013 Jun Celebrity Infinity British Isles
2013 Dec Celebrity Constellation Western Caribbean
2014 Apr Celebrity Constellation TA
2014 May Celebrity Constellation Baltic

(upcoming)

2015 Apr Celebrity Reflection TA
2015 Oct Celebrity Summit New England/Canada
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  #15  
Old July 4th, 2012, 09:07 PM
d4m d4m is offline
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Quote:
Originally Posted by seaworthy1 View Post

or do I go into my back yard and yell at the moon? Will either option help?
Likely your best bet and as effective
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11-25-2013 Celebrity Equinox
04-24-2014 Celebrity Constellation
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  #16  
Old July 4th, 2012, 09:38 PM
LynnObie's Avatar
LynnObie LynnObie is offline
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Join Date: Jan 2004
Location: Apple Valley, CA
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Unhappy =X= Website Continues To Have Problems

Quote:
Originally Posted by LynnObie View Post
.......Search for specific cabin numbers still not working.
Quote:
Originally Posted by seaworthy1 View Post
Just now tried to log on to My Celebrity...won't accept ID or password.......
Seaworthy1, Just logged on to my account without a problem... maybe an intermittent problem & you should try again? Search for specific cabin numbers has not worked in over a month and still doesn't! C'mon =X= PLEASE get your act together!!
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Lynn

8/1995 HAL Noordam, 6/2000 Carnival Ecstasy, 2/2002 HAL Maasdam, 3/2003 HAL Statendam, 1/2004 HAL Oosterdam, 5/2004 Celebrity Summit, 4/2005 HAL Oosterdam, 3/2006 Celebrity Summit, 3/2007 Celebrity Infinity, 9/2007 Celebrity Century, 4/2008 HAL Oosterdam B2B, 2/2009 Celebrity Summit B2B, 10/2009 HAL Zaandam, 1/2010 Celebrity Constellation, 11/2010 HAL Zaandam, 10-11/2011 HAL Westerdam B2B, 9-10/2012 Celebrity Millennium B2B, 5-6/2013 Diamond Princess B2B, 12/2013 Celebrity Century, 5-6/2014 Celebrity Millennium B2B, 4/2015 Ruby Princess, 4/2016 HAL Westerdam

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  #17  
Old July 4th, 2012, 09:42 PM
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ctcruisegal ctcruisegal is offline
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Join Date: Jul 2012
Location: United States
Posts: 3
Default Yep... !

I tried booking a cruise via the website the other day and half the page wouldn't load. I wound up calling their 1-800 number, and was much more successful speaking to a live person!
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  #18  
Old July 5th, 2012, 02:52 AM
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sandancer sandancer is offline
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Location: N E England
Posts: 4,313
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No luck with the "My Reservations" section this morning.
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  #19  
Old July 5th, 2012, 03:52 AM
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uktog uktog is offline
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Location: Edinburgh
Posts: 7,712
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I have logged in ok just now, but I cannot log into the Azamara site which they say is under manintenance, making enhancements to our experience - wonder if they are doing work across the various platforms
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  #20  
Old July 5th, 2012, 09:28 AM
hcat hcat is offline
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It is always a chore to use the website---chronic problems!

Kills me that in some spots it alphabetizes destinations "Caribbean" & sometimes "THE Caribbean"...so you never know where to look...This is a small item but eptomizes the overall lack of functionality.

they also lack any boxes where you must fill in info, so you have to guess at where to type stuff in---very poor

It was torture booking excursions the other day--had to do them one at a time for it to work!

today I got snagged by the so called survey about the website--first set of Ques are about Celeb in general---then to continue the survery you must install some other software--not happening!! Guess they really don't want the other info about how poor the website really is......

Last edited by hcat; July 5th, 2012 at 09:30 AM.
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