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  #1  
Old January 6th, 2012, 06:44 PM
cruiserguy11 cruiserguy11 is offline
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Default Future Cruise Certificate Redemption

I love Carnival ... I hate their website. I think the website is run by Gnomes from NCL.

I first tried to redeem a couple of Future Cruise Vacation certificates two weeks ago .... I filled out the online form correctly and hit "Submit." Nada. It wouldn't send it. I then phoned Carnival, in the evening, and the girl said I had to phone back during the day when the Promotion Dept people are working. Fair enough.

Christmas and New Year went by and I got back on it this morning. All I wanted to know is if the first certificate redemption had been received.

First Carnival employee on the phone put me through to Promotions. I gave her all the information and she said, "I'll be right back." Waited 15 minutes on the phone. She never returned.

I then phoned back ... this time speaking to a person in "Already got a cruise booked, press 4." I explained the problem and she said did I put in a back slash when adding FCV after www.carnival.com. I said I put in a forward slash as the certificate instructed. She said I must put in a back slash. I said I had put in a forward slash and the correct redemption form came up which I filled out but when I hit "submit" it just sat there. She told me to change computers. Aaarrrrrgggghhh.

I then phoned back again, requested Promotions AGAIN...this time talking to someone WHO ACTUALLY KNEW SOMETHING.

So this information is directed to those who have trouble with redeeming a Future Cruise Vacation certificate.

(1) Your computer must be using Internet Explorer.
(2) You must turn off Popup Blocker.
(3) You must have Carnival.Com added to your "trusted sites."

Once I followed her instructions the redemption went through and I received a notification that the information had been received. This notification is kinda hidden in the middle of one of Carnival's normal pages. So read it well to make certain they received the information. The woman also said I'd receive a confirmation email tomorrow. And I believe her since I swear she's the only one at Carnival who knows what's happening with FCV's.

Last edited by cruiserguy11; January 6th, 2012 at 06:45 PM.
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  #2  
Old January 7th, 2012, 11:46 AM
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freddymale freddymale is offline
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Default

Quote:
Originally Posted by cruiserguy11 View Post
I love Carnival ... I hate their website. I think the website is run by Gnomes from NCL.

I first tried to redeem a couple of Future Cruise Vacation certificates two weeks ago .... I filled out the online form correctly and hit "Submit." Nada. It wouldn't send it. I then phoned Carnival, in the evening, and the girl said I had to phone back during the day when the Promotion Dept people are working. Fair enough.

Christmas and New Year went by and I got back on it this morning. All I wanted to know is if the first certificate redemption had been received.

First Carnival employee on the phone put me through to Promotions. I gave her all the information and she said, "I'll be right back." Waited 15 minutes on the phone. She never returned.

I then phoned back ... this time speaking to a person in "Already got a cruise booked, press 4." I explained the problem and she said did I put in a back slash when adding FCV after www.carnival.com. I said I put in a forward slash as the certificate instructed. She said I must put in a back slash. I said I had put in a forward slash and the correct redemption form came up which I filled out but when I hit "submit" it just sat there. She told me to change computers. Aaarrrrrgggghhh.

I then phoned back again, requested Promotions AGAIN...this time talking to someone WHO ACTUALLY KNEW SOMETHING.

So this information is directed to those who have trouble with redeeming a Future Cruise Vacation certificate.

(1) Your computer must be using Internet Explorer.
(2) You must turn off Popup Blocker.
(3) You must have Carnival.Com added to your "trusted sites."

Once I followed her instructions the redemption went through and I received a notification that the information had been received. This notification is kinda hidden in the middle of one of Carnival's normal pages. So read it well to make certain they received the information. The woman also said I'd receive a confirmation email tomorrow. And I believe her since I swear she's the only one at Carnival who knows what's happening with FCV's.
thanks for the info..I was trying to get mine, but like you the page was going nowhere ..I also had to go into compatibility mode for it to work
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  #3  
Old January 7th, 2012, 11:50 AM
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Quote:
Originally Posted by freddymale View Post
thanks for the info..I was trying to get mine, but like you the page was going nowhere ..I also had to go into compatibility mode for it to work
Same here...have to use IE and be in compatibility mode before filling in the information.
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  #4  
Old January 7th, 2012, 11:51 AM
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Celandine Celandine is offline
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Thank you for the useful information, and sorry you had to go through all of that.

My mum and I had the same problem.... I'll pass this onto her.
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Carnival Miracle- 07/25/2012 (San Juan, St.Thomas, Grand Turk)
Princess (Ocean) - 01/23/2011 (South China Sea Explorer) first attempted review - http://boards.cruisecritic.com/showthread.php?t=1342150
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  #5  
Old January 7th, 2012, 12:05 PM
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that is why I love reading CC...always people posting good info, and always willing to help others
so thank you again for starting this thread
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Ecstasy April 1993 (San Juan, St Thomas, Nassau)
Triumph may 2008 (Jamaica, Grand cayman , Cozumel)
Miracle sept 2009 (Grand Turk, Half Moon Cay,Nassau)
Miracle sept 2010 (Grand Turk, Half Moon Cay,Nassau)
Legend May 2011 (cozumel,Belize,Isla Roatan,Grand Cayman)
NCL dawn oct 2011(Bermuda)
Miracle april 2012 (San Juan, St Thomas,Grand Turk)
explorer of the seas nov 2012 (Labadee, San Juan, St Maarten, Antigua,St Kitts)
Miracle feb 2013 (Nassau, Freeport, Port Canaveral )
splendor sept 2013 (Grand Turk, Half Moon Cay,Nassau)
glory feb 2014 (cozumel,Belize,Isla Roatan(missed),Grand Cayman)
victory (b2b) sept 2014 (Jamaica, Grand cayman)
Victory (b2b) sept 2014 (Key West, Cozumel)
liberty of the seas oct 2015 ( Bermuda, San Juan, St Thomas, St. Maarten )
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  #6  
Old January 7th, 2012, 12:41 PM
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Quote:
Originally Posted by ready2cruzagain View Post
Same here...have to use IE and be in compatibility mode before filling in the information.
I had the same fun getting mine submitted. I finally got an email from Carnival but it showed "Conquest" as the ship (I know I selected the Breeze).

Hopefully things will work out OK since I put in our booking number.
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Dec 2011 - Carnival Dream - Cruising with the Kids -Photo Review - http://boards.cruisecritic.com/showthread.php?t=1532891
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  #7  
Old January 7th, 2012, 12:46 PM
mondello mondello is offline
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Default Hey CruiserGuy...

Consider yourself lucky. Do you know what the odds are of reaching the ONLY person at CCL who knows anything?
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  #8  
Old January 7th, 2012, 01:48 PM
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I think I'll send mine in the mail. Thank you for the information.
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  #9  
Old January 7th, 2012, 02:47 PM
jazznj2 jazznj2 is online now
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Thanks to all.....the compatability mode was the final step I needed to get mine through. As someone else said, I love these boards, without them I don't know how we would navigate everything!
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  #10  
Old January 7th, 2012, 03:16 PM
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Quote:
Originally Posted by mario007 View Post
I think I'll send mine in the mail. Thank you for the information.
You my Friend my be the smartest one of all
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  #11  
Old January 8th, 2012, 09:55 AM
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Quote:
Originally Posted by rtw68 View Post
I had the same fun getting mine submitted. I finally got an email from Carnival but it showed "Conquest" as the ship (I know I selected the Breeze).

Hopefully things will work out OK since I put in our booking number.
LOL I got the same thing...did FCC for the Breeze...confirmation said Conquest. The credit does show up on the Breeze and I did call and they said it was credited to the Breeze not the Conquest.

Still waiting for my FCC to go through on my other cruise...17 days now...geez.
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  #12  
Old January 8th, 2012, 09:57 AM
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Quote:
Originally Posted by ready2cruzagain View Post
LOL I got the same thing...did FCC for the Breeze...confirmation said Conquest. The credit does show up on the Breeze and I did call and they said it was credited to the Breeze not the Conquest.

Still waiting for my FCC to go through on my other cruise...17 days now...geez.
Cool at least there is hope!

I thought I lost my mind for a bit but it sounds like the I.T. folks still have some work to do....
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Apr 2014 - Carnival Valor - Southern Caribbean
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Nov 2012 - Carnival Breeze - B2B Cruise! - Photo Review - http://boards.cruisecritic.com/showthread.php?t=1747564
Dec 2011 - Carnival Dream - Cruising with the Kids -Photo Review - http://boards.cruisecritic.com/showthread.php?t=1532891
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  #13  
Old January 8th, 2012, 10:11 AM
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CCL's website has always had issues. I had the same problem with a FCC redemption and learned of the compatibility mode fix here on CC.

I like Carnival, but you would think that a multi-billion dollar company would have the money to design a more user-friendly website!
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  #14  
Old January 8th, 2012, 10:39 AM
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It would be so much simpler if they had a place when you actually book the cruise to put in the certificate number where you put in the credit card information and have it applied at booking. In my case I only booked cruise 3 week before sail date and of course required full payment at booking. I went ahead and submitted my certificated ... not sure what will happen if will credit my cc back for the 100.00 or what. Finally showed up my Shipboard Credit but it was only 50 (5 day cruise) and not 150 so hopefully somewhere along the way they will give me back the 100 deposit.
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Old January 8th, 2012, 10:59 AM
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Quote:
Originally Posted by angelkisses View Post
It would be so much simpler if they had a place when you actually book the cruise to put in the certificate number where you put in the credit card information and have it applied at booking. In my case I only booked cruise 3 week before sail date and of course required full payment at booking. I went ahead and submitted my certificated ... not sure what will happen if will credit my cc back for the 100.00 or what. Finally showed up my Shipboard Credit but it was only 50 (5 day cruise) and not 150 so hopefully somewhere along the way they will give me back the 100 deposit.
I have submitted mine twice, first time was over 2 weeks ago. Carnival said if I went ahead and paid the $100(which is what my final payment is), and the certificate goes through, then it will be refunded back to the credit card I paid for it with.
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Old January 9th, 2012, 11:56 PM
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Quote:
Originally Posted by lcgvol View Post
I have submitted mine twice, first time was over 2 weeks ago. Carnival said if I went ahead and paid the $100(which is what my final payment is), and the certificate goes through, then it will be refunded back to the credit card I paid for it with.
Thank you!
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  #17  
Old January 9th, 2012, 11:59 PM
maldenmusic maldenmusic is offline
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Thanks!! I followed the directions and it finally worked. I really think Carnival makes it difficult in the hopes that you will get frustrated and just give up on redeeming your certificate. I just got the standard email that says they will process in 5-7 days.
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  #18  
Old January 10th, 2012, 12:40 AM
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Just so you know, apparently they are very behind in processing these things so it will probably be longer than 5 to 7 days. I submitted one on Dec. 15 and I'm still waiting. I have called multiple times and everyone says to just keep waiting.
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  #19  
Old January 10th, 2012, 08:32 AM
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Quote:
Originally Posted by klo28910 View Post
Just so you know, apparently they are very behind in processing these things so it will probably be longer than 5 to 7 days. I submitted one on Dec. 15 and I'm still waiting. I have called multiple times and everyone says to just keep waiting.
You submitted yours a week before I submitted my last one so I will wait a while longer before I resubmit. I just can't understand why they don't take them as they receive them.
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  #20  
Old January 13th, 2012, 01:04 AM
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How do I get into "compatability mode?"
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Past Cruises

5/14 Carnival Imagination - Ensenada (Gia's Cruise with Mommy)
12/13 Carnival Inspiration - Catalina/Ensenada (Our Last Just Gia Family Cruise)
10/13 Carnival Magic - Catalina/Ensenada
4/13 Carnival Valor - Southern Caribbean (Cruise out of PR after Gia got to meet her Abuelo for the first time)
5/12, 9/12 Carnivial Inspiration - Ensenada (Cathy's First Cruise), Ensenada (Mom's Much Needed Getaway)
4/12 Carnival Magic - Western Caribbean (Baby Belle's First Cruise!)
8/09, 11/09, 11/10, 11/10 Carnival Paradise - (My Bday Cruise), Ensenada (Our Honeymoon on Paradise!), Ensenada (Mom's First Cruise
6/09, 7/09, 7/10 Carnival Splendor - Pacific Northwest reroute (PLATINUM!), Mexican Riviera (Wrap-Around Aft Balcony!), Mexican Riviera (Spa Cabin---soooo worth it!) and Rob was Garth Brooks!
9/06, 4/07 Carnival Paradise - Ensenada
1/07 RCCL Monarch of the Seas - Ensenada
5/06 RCCL Enchantment of the Seas - Jamaica/Grand Caymen (Konica Minolta COE/President's Club Trip)
8/05, 1/06 Carnival Paradise - Ensenada (My Bday Cruise)
8/03, 10/03 Carnival Ecstasy - Ensenada (My Bday Cruise)
8/96, 8/97, 8/98 Carnival Holiday - Ensenada (My Bday Cruise)

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