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  #1  
Old December 29th, 2010, 06:04 PM
TJT TJT is offline
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Angry Thomson Dream 30/12/10

New to forum, my first post and what a post !
Due to fly from Birmingham tomorrow 30th Dec 9.40 am and just got phone call 7.30pm 29th Dec sorry your cruise tomorrow been has cancelled, due to unfourseen circumstances (air con problems??)!!!! dont bother turning up at airport.
Well Happy New Year to you too Thomsons!
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  #2  
Old December 29th, 2010, 06:07 PM
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edwardteach edwardteach is offline
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Quote:
Originally Posted by TJT View Post
New to forum, my first post and what a post !
Due to fly from Birmingham tomorrow 30th Dec 9.40 am and just got phone call 7.30pm 29th Dec sorry your cruise tomorrow been has cancelled, due to unfourseen circumstances (air con problems??)!!!! dont bother turning up at airport.
Well Happy New Year to you too Thomsons!
I hope you decide never to consider booking with them again!

ET
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Only the devil and I know the whereabouts of my treasure, and the one of us who lives the longest should take it all.

Thomson Dream - Tropical Delights/Caribbean Treasures - Eastern Carib. Feb 2013
Island Escape - Sunshine & Souks - Western Med. - Sept 11
Thomson Dream - Caribbean Experience - Southern/Western Carib.. Jan 11
O.V.1 - Cocktails & Coconuts/Beaches & Boardwalks
Eastern Carib. Mar 10
O.V.2 - Coral & Coconuts/Parrots & Palm Trees
Southern Carib. Mar 09
O.V.2 - Villas & Vino - Western Med. Sept 08
O.V.1 - Toucans & Tequila/Reggae & Rainforests
Western Carib. Feb/Mar 08
O.V.1 - Temples & Tavernas Eastern Med. Sept 07
O.V.1 -Cocktails & Castaways/Reefs & Rainforests
Eastern Carib. Feb 07
O.V.1 - Casbahs & Chianti Western Med. Sept 06
O.V.1 - Rum & Reggae/Coral & Coconuts
Eastern Carib. Mar 06
O.V.1 - Sugar & Spice/Calypso & Coconuts
Eastern Carib. Mar 05
O.V.1 - Palaces & Paella Western Med. July 04
O.V.1 - Sugar & Spice/Calypso & Coconuts
Eastern Carib. Mar 04
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  #3  
Old December 29th, 2010, 06:12 PM
TJT TJT is offline
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I will not be ever, but want my money back now !!! said 7-10days what a joke
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  #4  
Old December 29th, 2010, 07:12 PM
c gazzzer c gazzzer is offline
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Did they not give you an alternative, how can they do that at such short notice. I'm due to fly next week the 6th from East middlands and I've payed to stay in a hotel the night before we fly and like you probably took 2 weeks of work. Getting the cost of the holiday back does not work.
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  #5  
Old December 29th, 2010, 07:21 PM
jenny wren jenny wren is offline
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Several other people on cruise dot co uk have also been cancelled this evening for their flights tomorrow....I would be absolutely devastated if that happened to me....I wouldn't like to be the person that has to make the phone calls!
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  #6  
Old December 29th, 2010, 08:24 PM
kruzseeka kruzseeka is offline
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Does anyone have any idea why???? That's grim - must be very serious to cancel the whole cruise!!!

So sorry to hear you've been let down at the last minute TJT - you must be feeling so disappointed.

Typically, no info on their site - you would think they'd manage to put up a post wouldn't you?

http://www.thomson.co.uk/editorial/t...formation.html

Last edited by kruzseeka; December 29th, 2010 at 08:35 PM.
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  #7  
Old December 30th, 2010, 04:32 AM
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edwardteach edwardteach is offline
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Quote:
Originally Posted by kruzseeka View Post
Typically, no info on their site - you would think they'd manage to put up a post wouldn't you?

http://www.thomson.co.uk/editorial/t...formation.html
No. It's Thomson.
I'll be contacting them today to see if I can get an answer regarding my booking. Trouble is, do I believe what I'm told?

ET
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Only the devil and I know the whereabouts of my treasure, and the one of us who lives the longest should take it all.

Thomson Dream - Tropical Delights/Caribbean Treasures - Eastern Carib. Feb 2013
Island Escape - Sunshine & Souks - Western Med. - Sept 11
Thomson Dream - Caribbean Experience - Southern/Western Carib.. Jan 11
O.V.1 - Cocktails & Coconuts/Beaches & Boardwalks
Eastern Carib. Mar 10
O.V.2 - Coral & Coconuts/Parrots & Palm Trees
Southern Carib. Mar 09
O.V.2 - Villas & Vino - Western Med. Sept 08
O.V.1 - Toucans & Tequila/Reggae & Rainforests
Western Carib. Feb/Mar 08
O.V.1 - Temples & Tavernas Eastern Med. Sept 07
O.V.1 -Cocktails & Castaways/Reefs & Rainforests
Eastern Carib. Feb 07
O.V.1 - Casbahs & Chianti Western Med. Sept 06
O.V.1 - Rum & Reggae/Coral & Coconuts
Eastern Carib. Mar 06
O.V.1 - Sugar & Spice/Calypso & Coconuts
Eastern Carib. Mar 05
O.V.1 - Palaces & Paella Western Med. July 04
O.V.1 - Sugar & Spice/Calypso & Coconuts
Eastern Carib. Mar 04

Last edited by edwardteach; December 30th, 2010 at 04:34 AM.
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  #8  
Old December 30th, 2010, 04:49 AM
kruzseeka kruzseeka is offline
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Quote:
Originally Posted by edwardteach View Post
No. It's Thomson.
I'll be contacting them today to see if I can get an answer regarding my booking. Trouble is, do I believe what I'm told?

ET
From the reports coming in it sounds as though perhaps one of the air-con units has completely broken down affecting a lot of cabins. It doesn't sound like individual cabin problems with the air-con but large scale distribution. I guess they are either needing parts or a new unit - it's clearly not something they think can be fixed over-night so to speak. Hopefully all will be remedied before we are due to travel.

I would bet anyone at Thomson (who you will get to speak to) won't know any more than we do and if they do say anything - it will only be making suppositions (rather like me!!!!!!!!!!!!!).

Anyway, I'll try my T.A. too and we'll see if we can glean any more info. The test will be whether all the passengers are able to fly out next week. I do feel so sorry for everyone affected though!
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  #9  
Old December 30th, 2010, 04:50 AM
TJT TJT is offline
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Quote:
Originally Posted by kruzseeka View Post
Does anyone have any idea why???? That's grim - must be very serious to cancel the whole cruise!!!

So sorry to hear you've been let down at the last minute TJT - you must be feeling so disappointed.

Typically, no info on their site - you would think they'd manage to put up a post wouldn't you?

http://www.thomson.co.uk/editorial/t...formation.html
The have not cancelled the whole cruise, just around 60 cabins. Think that makes it worst.
They did offer to find somthing else, but not to go today or on a cruise to go to Morrocco or Sharm !! not the same really !!!
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  #10  
Old December 30th, 2010, 04:55 AM
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edwardteach edwardteach is offline
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...
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Only the devil and I know the whereabouts of my treasure, and the one of us who lives the longest should take it all.

Thomson Dream - Tropical Delights/Caribbean Treasures - Eastern Carib. Feb 2013
Island Escape - Sunshine & Souks - Western Med. - Sept 11
Thomson Dream - Caribbean Experience - Southern/Western Carib.. Jan 11
O.V.1 - Cocktails & Coconuts/Beaches & Boardwalks
Eastern Carib. Mar 10
O.V.2 - Coral & Coconuts/Parrots & Palm Trees
Southern Carib. Mar 09
O.V.2 - Villas & Vino - Western Med. Sept 08
O.V.1 - Toucans & Tequila/Reggae & Rainforests
Western Carib. Feb/Mar 08
O.V.1 - Temples & Tavernas Eastern Med. Sept 07
O.V.1 -Cocktails & Castaways/Reefs & Rainforests
Eastern Carib. Feb 07
O.V.1 - Casbahs & Chianti Western Med. Sept 06
O.V.1 - Rum & Reggae/Coral & Coconuts
Eastern Carib. Mar 06
O.V.1 - Sugar & Spice/Calypso & Coconuts
Eastern Carib. Mar 05
O.V.1 - Palaces & Paella Western Med. July 04
O.V.1 - Sugar & Spice/Calypso & Coconuts
Eastern Carib. Mar 04

Last edited by edwardteach; December 30th, 2010 at 05:00 AM.
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  #11  
Old December 30th, 2010, 04:57 AM
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edwardteach edwardteach is offline
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Just rang customer services, they didn't know anything about the situation. I should get a call back later when he's (the operator) asked whoever at Thomson(?) , as they are working reduced hours this week. They may not have to work at all soon!

ET
__________________

Only the devil and I know the whereabouts of my treasure, and the one of us who lives the longest should take it all.

Thomson Dream - Tropical Delights/Caribbean Treasures - Eastern Carib. Feb 2013
Island Escape - Sunshine & Souks - Western Med. - Sept 11
Thomson Dream - Caribbean Experience - Southern/Western Carib.. Jan 11
O.V.1 - Cocktails & Coconuts/Beaches & Boardwalks
Eastern Carib. Mar 10
O.V.2 - Coral & Coconuts/Parrots & Palm Trees
Southern Carib. Mar 09
O.V.2 - Villas & Vino - Western Med. Sept 08
O.V.1 - Toucans & Tequila/Reggae & Rainforests
Western Carib. Feb/Mar 08
O.V.1 - Temples & Tavernas Eastern Med. Sept 07
O.V.1 -Cocktails & Castaways/Reefs & Rainforests
Eastern Carib. Feb 07
O.V.1 - Casbahs & Chianti Western Med. Sept 06
O.V.1 - Rum & Reggae/Coral & Coconuts
Eastern Carib. Mar 06
O.V.1 - Sugar & Spice/Calypso & Coconuts
Eastern Carib. Mar 05
O.V.1 - Palaces & Paella Western Med. July 04
O.V.1 - Sugar & Spice/Calypso & Coconuts
Eastern Carib. Mar 04
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  #12  
Old December 30th, 2010, 05:01 AM
TJT TJT is offline
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Quote:
Originally Posted by edwardteach View Post
Just rang customer services, they didn't know anything about the situation. I should get a call back later when he's (the operator) asked whoever at Thomson(?) , as they are working reduced hours this week. They may not have to work at all soon!

ET
Yeh we got that last nite, as we still did not know what to do, go to airport or not, or even if it was sick joke ! Got to ring cruise deals(part of thomsons) back this morning to find out about refund ! Great
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  #13  
Old December 30th, 2010, 07:20 AM
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edwardteach edwardteach is offline
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Had a message left on my phone to say that it's too early to say whether I will be affected!
Ah well that's alright then. I'm sure that I can re-arrange everything with less than 24hrs notice!
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Only the devil and I know the whereabouts of my treasure, and the one of us who lives the longest should take it all.

Thomson Dream - Tropical Delights/Caribbean Treasures - Eastern Carib. Feb 2013
Island Escape - Sunshine & Souks - Western Med. - Sept 11
Thomson Dream - Caribbean Experience - Southern/Western Carib.. Jan 11
O.V.1 - Cocktails & Coconuts/Beaches & Boardwalks
Eastern Carib. Mar 10
O.V.2 - Coral & Coconuts/Parrots & Palm Trees
Southern Carib. Mar 09
O.V.2 - Villas & Vino - Western Med. Sept 08
O.V.1 - Toucans & Tequila/Reggae & Rainforests
Western Carib. Feb/Mar 08
O.V.1 - Temples & Tavernas Eastern Med. Sept 07
O.V.1 -Cocktails & Castaways/Reefs & Rainforests
Eastern Carib. Feb 07
O.V.1 - Casbahs & Chianti Western Med. Sept 06
O.V.1 - Rum & Reggae/Coral & Coconuts
Eastern Carib. Mar 06
O.V.1 - Sugar & Spice/Calypso & Coconuts
Eastern Carib. Mar 05
O.V.1 - Palaces & Paella Western Med. July 04
O.V.1 - Sugar & Spice/Calypso & Coconuts
Eastern Carib. Mar 04
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  #14  
Old December 30th, 2010, 07:31 AM
burghfieldcruise burghfieldcruise is offline
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Unhappy

I am also due to depart E. Mids on the 6th, alredy looking around in case I get the dreaded phone call. What a way to prepare to go on holiday
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  #15  
Old December 30th, 2010, 08:04 AM
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Single Cruiser Single Cruiser is offline
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If you don't mind slightly cooler weather around the med, 18 (yes 18 days) from Southampton on the 8th Jan onboard IoS is now down to about £900 per person. If I had the time I'd do that for £50 a night!!
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Norwegian Epic - Sept '14 7nt West Med
Independence of the Seas - May '14 6nt France/Spain
Norwegian Spirit - Mar '14 9nt Canary/Morocco
Norwegian Getaway - Jan '14 sampler

Norwegian Epic - October '13 13nt westbound transatlantic
Norwegian Epic - Sep '13 7nt west med
Norwegian Breakaway - May 13 7nt Inaugural Transatlantic

Norwegian Epic - October '12 13nt Westbound Transatlantic
Norwegian Epic - Apr/May '12 7nt West Med

Norwegian Epic - May/Jun '11 7nt West Med
Independence of the Seas - Dec '10 11nt Canaries
Ocean Village 1 - Aug '10 7nt West Med

Ocean Village 2 - Apr '09 7nt Maiden East Med Pyramids
Ocean Village 1 - Jan '08 14nt Central Americas;
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  #16  
Old December 30th, 2010, 08:42 AM
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edwardteach edwardteach is offline
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Just received a letter from Thomsons and hurriedly opened it !
It advised me of the Cuban departure tax and told me that I wasn't made aware at the time of booking due to (wait for it) another system error!
At least the letter still wished me a fantastic holiday, for the time being anyway.

ET
__________________

Only the devil and I know the whereabouts of my treasure, and the one of us who lives the longest should take it all.

Thomson Dream - Tropical Delights/Caribbean Treasures - Eastern Carib. Feb 2013
Island Escape - Sunshine & Souks - Western Med. - Sept 11
Thomson Dream - Caribbean Experience - Southern/Western Carib.. Jan 11
O.V.1 - Cocktails & Coconuts/Beaches & Boardwalks
Eastern Carib. Mar 10
O.V.2 - Coral & Coconuts/Parrots & Palm Trees
Southern Carib. Mar 09
O.V.2 - Villas & Vino - Western Med. Sept 08
O.V.1 - Toucans & Tequila/Reggae & Rainforests
Western Carib. Feb/Mar 08
O.V.1 - Temples & Tavernas Eastern Med. Sept 07
O.V.1 -Cocktails & Castaways/Reefs & Rainforests
Eastern Carib. Feb 07
O.V.1 - Casbahs & Chianti Western Med. Sept 06
O.V.1 - Rum & Reggae/Coral & Coconuts
Eastern Carib. Mar 06
O.V.1 - Sugar & Spice/Calypso & Coconuts
Eastern Carib. Mar 05
O.V.1 - Palaces & Paella Western Med. July 04
O.V.1 - Sugar & Spice/Calypso & Coconuts
Eastern Carib. Mar 04
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  #17  
Old December 30th, 2010, 09:25 AM
NorthWalesCouple NorthWalesCouple is offline
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Quote:
Originally Posted by edwardteach View Post
Just rang customer services, they didn't know anything about the situation. I should get a call back later when he's (the operator) asked whoever at Thomson(?) , as they are working reduced hours this week. They may not have to work at all soon!

ET
Jesus same here just about to ring TA to find out what is going on we need to know peeps as we need to arrange other hols no matter what for gods sake.
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  #18  
Old December 30th, 2010, 10:43 AM
NorthWalesCouple NorthWalesCouple is offline
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Jesus same here just about to ring TA to find out what is going on we need to know peeps as we need to arrange other hols no matter what for gods sake.
Have spoken to TC TA's and they contacted Thomsons for me there are problems with a certain amount of cabins re: Air Con etc, People have had there Cruise cancelled but the ship is still sailing. I asked about ours and she is going to ring Thomsons next Friday the 7th and will let me know the latest from them then. She did say the problem only happended late so people were not given a lot of notice. Oh well!!
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  #19  
Old December 30th, 2010, 11:31 AM
littlesteelo littlesteelo is offline
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Quote:
Originally Posted by Single Cruiser View Post
If you don't mind slightly cooler weather around the med, 18 (yes 18 days) from Southampton on the 8th Jan onboard IoS is now down to about £900 per person. If I had the time I'd do that for £50 a night!!
Damn that's good value!
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  #20  
Old December 30th, 2010, 01:58 PM
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CRUISIN LINDA CRUISIN LINDA is online now
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Quote:
Originally Posted by Single Cruiser View Post
If you don't mind slightly cooler weather around the med, 18 (yes 18 days) from Southampton on the 8th Jan onboard IoS is now down to about £900 per person. If I had the time I'd do that for £50 a night!!
Well I wouldn't! 8 nights on the IOTS was more than enough for me. Far too many people packed in. No indoor pool and no outside area available due to TERRIBLE weather. Didn't dock in Madeira and very short stops at other ports. You would have to pay me to go back on that ship!

Also, I wouldn't say the weather in the Med in January was SLIGHTLY cooler than the Caribbean If you want to go to the Caribbean, the Med is hardly a good substitute in Winter
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Previous cruises
Thomson Celebration x2, Thomson Dream x3, Thomson Majesty x2, Thomson Spirit x2, Fred.Olsen Braemar x3, Celebrity Eclipse, Jewel of the Seas, Independence of the Seas, Crown Princess x2, Sea Princess, Ocean Village.


Last edited by CRUISIN LINDA; December 30th, 2010 at 01:58 PM.
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