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  #1  
Old August 4th, 2010, 04:31 AM
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exbodcon exbodcon is offline
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Default mps lady anne and mps amsterdam

Hi, Has anyone travelled on the mps lady anne or mps amsterdam operated by the River Cruiseline ?
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  #2  
Old July 26th, 2011, 02:49 PM
zibelius zibelius is offline
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Angry zibelius

Quote:
Originally Posted by exbodcon View Post
Hi, Has anyone travelled on the mps lady anne or mps amsterdam operated by the River Cruiseline ?
Be very aware of this company and in particular the Lady Anne. We were booked to cruise the Rhine to Switzerland in May but when we arrived at the ship in Andernach we were told that the Rhine water levels were too low and basically virtually all the itinarary was cancelled and substituted with a very short cruise (drift with the current more like and tied up 22 hours a day) in middle Germanys boring rebuilt concrete towns. The worst holiday we have had in 40 years and not a sign of any reimbursement for the vast amount of fuel (think of the extra profit they had)the Lady Anne and River Cruise Line saved by not going anywhere.The company said this was a rare occurence but the cruise passengers prior to us and after both had the same problem and the boat is obviously unfit for purpose. Looks like we will have to initiate litigation to get a proper (ie any) response from the company.
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  #3  
Old August 31st, 2011, 04:19 AM
poppy gravesend poppy gravesend is offline
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Thumbs down Avoid the River Cruise Line and the Lady Anne at all costs

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Originally Posted by exbodcon View Post
Hi, Has anyone travelled on the mps lady anne or mps amsterdam operated by the River Cruiseline ?
my advice is dont go near this company [The River Cruise Line]or the lady anne, we had a dreadful holiday the food was awfull,our intinary changed and we went to rotterdam it really was the cruise from hell. Whwn you complain to the River Cruise Line they totally ignore you nothing not even polit enough to confirm that they received your letter dreadfull company

we went end of June 2011 and once again they had problems with sickness and tummy bugs in fact i would say 75% of passengers went "down" with this bug
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  #4  
Old August 31st, 2011, 04:22 AM
poppy gravesend poppy gravesend is offline
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Thumbs down Lady Anne

Quote:
Originally Posted by zibelius View Post
Be very aware of this company and in particular the Lady Anne. We were booked to cruise the Rhine to Switzerland in May but when we arrived at the ship in Andernach we were told that the Rhine water levels were too low and basically virtually all the itinarary was cancelled and substituted with a very short cruise (drift with the current more like and tied up 22 hours a day) in middle Germanys boring rebuilt concrete towns. The worst holiday we have had in 40 years and not a sign of any reimbursement for the vast amount of fuel (think of the extra profit they had)the Lady Anne and River Cruise Line saved by not going anywhere.The company said this was a rare occurence but the cruise passengers prior to us and after both had the same problem and the boat is obviously unfit for purpose. Looks like we will have to initiate litigation to get a proper (ie any) response from the company.
did you have to take river cruise line to court? looks like we may have to do the same. went with them on the lady anne in jue 2011 dreadfull food ,changed itinary went to rotterdam! sickness and tummy bug on board for 5 days with 75% of passengers ill .H ave written to co twice no response at all
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  #5  
Old August 31st, 2011, 05:13 AM
poppy gravesend poppy gravesend is offline
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Default

Has anyone had to take the river cruise line to court yet????
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  #6  
Old October 11th, 2011, 12:43 PM
Tullius Cicero Tullius Cicero is offline
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Default River Cruise Line

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Originally Posted by poppy gravesend View Post
Has anyone had to take the river cruise line to court yet????
Yes - they instructed specialist solicitors - no meaningful negotiation.

Hearing - Taunton County Court 4 November 2011 at 2.00p m ITA 00926 - they trade as Diamond Shortbreak Holidays Ltd. Public Hearing.

And still they bombard me with advertising material by post and email despite instrctions direct and to their solicitors to stop it.

Tullius
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  #7  
Old November 8th, 2011, 04:45 AM
Dickiemint Dickiemint is offline
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Default

Quote:
Originally Posted by Tullius Cicero View Post
Yes - they instructed specialist solicitors - no meaningful negotiation.

Hearing - Taunton County Court 4 November 2011 at 2.00p m ITA 00926 - they trade as Diamond Shortbreak Holidays Ltd. Public Hearing.

And still they bombard me with advertising material by post and email despite instrctions direct and to their solicitors to stop it.

Tullius
Any news?

The in-laws are booked on the Amerstam for a Rhine Christmas cruise, and they've suggested we go to. But after reading this thread I'm minded not to! Also, as we are non smokers, what's the smoking policy on the boat?

Richard
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  #8  
Old November 9th, 2011, 05:20 AM
Tullius Cicero Tullius Cicero is offline
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Default County Court Progress

They just sent Counsel to the hearing. Having been ordered to serve papers 2 weeks in advance of the hearing they served them on the actual day of the hearing. Judge nor pleased. They said they weren't going to call witnesses just rely on written statements and legal submissions. Judge not pleased. In fact Judge so displeased with their conduct she adjourned it to a date after 10 January 2012 ordering them to produce additional statements and the English witness in person (small claims very rarely adjourned). I was given my costs for the day.

My claim was worth just over £2000. they must by now have spent twice that defending it which they can't get back. They will have more costs to come for the adjourned hearing.

They allow smoking on the outside deck and inside the 'shelter' on the outside deck.
Best
Tullius Cicero
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  #9  
Old November 12th, 2011, 02:22 PM
Dickiemint Dickiemint is offline
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Default

Thanks Tullius,
Weird thing. Although they had cabins available, we couldn't book as we are in the West Midlands. Even though we'd make our own way to Dover. We can only book it from Hull, where it starts a day earlier and costs more!
Southbound coach is full for excursions was the excuse.

Now looking at Shearings river cruise on MV Esmeralda, of which there are no reviews or mentions on this forum!

Richard
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  #10  
Old February 4th, 2012, 08:26 AM
Tullius Cicero Tullius Cicero is offline
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Default 2nd Update 1/2/12

We didn't book a Rhine Cruise AWAY FROM SWITZERLAND - SECOND UPDATE

Awarded £1442.00 compensation by Taunton County Court after trial

Tempted by River Cruise Line's brochure to travel the romantic Rhine gorge, the rolling hills of Alsace, Germany's Black Forest and Europe's mightiest water falls in Switzerland we booked the Cruise the Rhine to Switzerland package. What we got on 20 May 2011 was a cruise away from Switzerland with the following itinerary:
Day 2 Andernach – Rüdesheim;
Day 3 Rüdesheim - Boppard;
Day 4 Boppard - Koblenz;
Day 5 Koblenz - Andernach;
Day 6 Andernach - Bonn;
Day 7 Bonn – Cologne;
Day 8 Cologne - Dusseldorf;
Day 9 Dusseldorf – Cologne;
Day 10 Cologne - Dover via Calais

Of course River Cruise Line knew that they could not get to Switzerland with their ship the Lady Anne. The previous cruise had turned round and gone up the Mosel. They didn't trouble to tell us though and when we were turned round at Rüdesheim the Mosel was closed for lock repairs.

A waste of time and money and River Cruise Line customer service is as good as the cruise. They just ignore you.

12 November 2011 - Update on this Cruise

River Cruise Line whose company name is Diamond Shortbreak Holidays Ltd wouldn’t give us a refund or compensation or indeed answer our letters, so having some acquaintance with the law I issued a Small Claim in the County Court.

They instructed specialist solicitors – there was no meaningful negotiation except for a ‘nuisance’ offer in the course of mediation.

Public Hearing - Taunton County Court 4 November 2011 at 2.00p m ITA 00926 - they trade as Diamond Shortbreak Holidays Ltd.

And still they bombard me with advertising material by post and email despite instructions direct and to their solicitors to stop it.

They just sent Counsel to the hearing. Having been ordered to serve papers 2 weeks in advance of the hearing they served them on the actual day of the hearing. Judge not pleased. They said they weren't going to call witnesses just rely on written statements and legal submissions. Judge not pleased. In fact Judge so displeased with their conduct she adjourned it to 1 February 2012 at 12.30 ordering them to produce additional statements and the English witness in person (small claims very rarely adjourned). I was given my costs for the day.

My claim was worth just over £2000. they must by now have spent twice that defending it which they can't get back. They will have more costs to come for the adjourned hearing.

1 February 2012 - 2nd Update on this Cruise

Of course they ignored the Court Orders, didn’t produce the English witness or the Captain. Once again produced papers to the Court on the very day of the trial. Once again just sent Counsel. Judge not pleased. He found the diversion of the cruise “entirely foreseeable – D should have known that there was a problem when the earlier cruise was cancelled. … C should have been advised at a much earlier stage. Force Majeure did not apply. D had not shown due care. The diversion was foreseeable and D was liable. £1400 plus interest and fixed costs was the correct compensation”


Hinkley Pointers
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  #11  
Old February 6th, 2012, 09:14 AM
poppy gravesend poppy gravesend is offline
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Default MPS lady Anne cruisse from hell

After being ignored by RCL for weeks I went through my credit card co to claim under section 75 of the Sale of goods act. Credit card co refunded me as my claim was valid [cruise didnt go where we had booked to go,food was disgusting and there was nuro virus on board]. Last week I get a threatening letter from RCL saying I owed them the £1980 for an unpaid cruise and if I didnt pay within 30 days they would issue a summons against me! Something REALLY needs to be done about this dreadful company and the awful cruises they offer, They need to be shut down.
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  #12  
Old February 11th, 2012, 05:17 AM
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exbodcon exbodcon is offline
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Default re: River Cruise Line (Lady Anne and Amsterdam)

Amazed and shocked to hear of experiences with this company.
Have sailed on the 'Amsterdam' and the 'Lady Anne' (Four Rivers Cruise) in the last couple of years and admit that food and cabins are basic but overall good value.
Both cruises stuck to the itinerary. I understand that water levels can affect the itinerary on any river and you should have been advised of this.
No problems with Norovirus on our trips.
We also booked with River Cruise Line last year to Russia (Russian Waterways Cruise - Moscow to St. Petersburg) although not operated by them and had a great time.
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  #13  
Old February 11th, 2012, 11:34 AM
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exbodcon exbodcon is offline
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Default Lady Anne - Four Rivers Cruise

Took a cruise on mps Lady Anne on Rhine, Main, Moselle and Neckar rivers from 27 May to 4 June 2010
see photos at
http://www.flickr.com/photos/2665394...7624225530460/
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  #14  
Old February 11th, 2012, 11:42 AM
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exbodcon exbodcon is offline
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Default mps Amsterdam (River Cruise Line)

Sailed on mps Amsterdam in 2009
and visited Keukenhof - see
http://www.flickr.com/photos/2665394...7622592163687/
and Het Loo - see
http://www.flickr.com/photos/2665394...7622727352812/
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  #15  
Old February 15th, 2012, 02:29 PM
poppy gravesend poppy gravesend is offline
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Default

I would hardly call 7 nights on board the Lady Anne good value at £1980!!!!!!! just for 2 people
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  #16  
Old April 23rd, 2012, 02:23 PM
Ship Shape2 Ship Shape2 is offline
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Default The River Cruise Line

Steer well clear of this company. I wish I had read some of the comments here before taking a holiday with them these last 5 days!
We were on the mps Amsterdam. The cabins on the lower deck are minute (with the beds down we had a floor space of only 1 sq. yard) and a health and safety hazard because of the very steep staircase with narrow treads. Many of the passengers are elderly and found the stairs difficult. In the event of a fire the odds of escaping must be very low.
The food was a disgrace and the Tour Manager very aggressive. The vessel is not fit for purpose, built in 1948.
We have since learned that the company has a reputation for finding ways of making a surcharge on bookings. Be aware also of late changes to your itinerary......over 4 days our total actual sailing time on board was 3 hours from 05.30hrs to 08.30hrs.
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  #17  
Old April 26th, 2012, 05:31 PM
poppy gravesend poppy gravesend is offline
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I wish you had read all the info too. can put you in touch with others who are going to court if you want. even though my credit card co refunded me under section 75 RCL still threatening to sue ME !!!!!!
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  #18  
Old April 27th, 2012, 04:45 AM
Tullius Cicero Tullius Cicero is offline
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Default Court Action

Happy to provide my court bundle subject to postage copying costs. About £7
Tullius
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  #19  
Old April 28th, 2012, 01:51 PM
Ship Shape2 Ship Shape2 is offline
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Exclamation Court Action

Thanks for your kind offer.......I am weighing up my options at the moment but if I need any help I will contact you. I do have a legal assistance policy but I feel that wider publicity of the problems is more important at the moment in order to save other holidaymakers being sucked into the trap.

Last edited by Ship Shape2; April 28th, 2012 at 01:52 PM.
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  #20  
Old April 29th, 2012, 04:11 AM
poppy gravesend poppy gravesend is offline
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I had legal cover under house ins and they were happy to take my case on but my credit card co paid up so no need to go through ins co. I couldnt agree more to your point to gain wider publicity about this dreadful company and the holidays they offer, I have tried to do so but to no avail do you have any ideas? id be right behind you
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